FAQs


Is it safe to use my credit card or debit card?

Your credit card information is inputted directly into secure server of Paypal. Your credit card number is not stored on our website or customer database. The transfer is done via a secure, 128 bit encryption algorithm to ensure a safe, secure transaction. Ordering with Jranter.com is very secure.

Using your credit card online through our handy and secure E-commerce ordering system is as safe as doing buying at your local department store. All credit card information is encrypted and transmitted without risk using our Secure Sockets Layer (SSL) protocol.

What countries do you ship to? What is the shipping cost and delivery time?

We currently accept worldwide orders. Our preferred shipping method is EMS and it works well - all our Customers are satisfied. Shipping cost vary depending on order volume. Average order shipping cost is about US $45

Delivery time is 5 - 10 days worldwide.

You may like to contact your nearest post office if you do not receive the mail after waiting for a reasonable length of time as it might have been held in the post office if unclaimed during the initial delivery.

We can also ship products by DHL, FedEx, UPS according to your requirement, but the shipping costs are depending on the quotation of different couriers.

What is the currency your products listed in?

Prices listed in our web site are in US currency (USA dollars).

Do you have printed catalogue?

We offer only online Retail Products Catalog; no longer providing ”printed” catalogs. New models are added to our products line monthly so it’s not possible to keep printed catalogue updated.

Is it legal to purchase exotic leather products?

All skins used to manufacture our products are legally obtained in full compliance with CITES regulations.

Also, most of skins coming from farmed animals to preserve wild life.

CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations, allow people and wildlife to co-exist and thrive.

 

What forms of payment do you accept?

Credit cards, Paypal, Westernunion, Moneygram and bank payments acceptable:

What is your return policy?

If you are not satisfied with your purchase you can exchange it within 7 days of order is received. Products are returnable at customer's expense. Customer is paying actual shipping cost for replacement items.

For bespoken products are not returnable or exchangeable.

All returns should be neatly boxed, in new condition and include a return memo indicating date or purchase, order number and reason for return.

In case if damaged merchandise is received we will ship replacement item at our cost.

Contact Jranter@jranter.com and request a Return Authorization form via E-mail. Complete the form and return the form and the unique product item to the return address on the form. Return shipping is your responsibility.

Exchanges, swaps, or returns for credit will not be handled unless we receive the request for a Return Authorization form within 15 days after you receive the merchandise.

Do you sell your products wholesale?

Yes, we sell exotic leather products wholesale. Please visit our wholesale enquiry page for more information. All of the products listed at www.Jranter.com are available for wholesale purchases.

Also we manufacture customs designs, OEM products to customer specification. You are welcome to place an order for your designs to be manufactured or products to be made with your logo / brand on them.

How to take care of genuine exotic leather products?

To keep a fine leather product looking new and lustrous, it should be properly cared for. A regular cleaning with a soft brush or dry cloth is essential for preserving the life of your leather goods. After considerable use or after leather product has gotten muddy or extremely dirty, it should be thoroughly cleaned down to its pours.

After a deep cleaning, a leather product should then be conditioned to replenish the lost emollients. Again, there are many products available but their basic premise is the same. Add moisture to leather to seal it and keep it from drying. A good product to use is URAD - leather cleaner, conditioner and protectant for any color leather. URAD opens the pores of the leather, lifts the dirt out to be carried away on a sponge, and it has lanolin in it that provides the conditioning and carnauba sap to provide the protection. You can get more detail on URAD and purchase at www.urad.com

Never use conditioners not formulated for use on leather.

Leather products made of animals such as crocodiles, snakes, lizards are different from ones made of cow skin. These animals have special membranes that keep the scales together. Because of these special membranes, the leather products should be cleaned and conditioned more frequently than products made of other animals. However the procedures are the same.

Take care of your leather. Always keep it in a clean dry place. It will continue to look new and you will enjoy it for a long, long, long time.